Accessibility Statement

We aim to design, develop and maintain our website in accordance with recognised accessibility good practice and, where reasonably practicable, the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.

We consider accessibility as part of the ongoing development and maintenance of the Dunham Hale website rather than treating it as a one-off exercise.

We aim for the website to:

• work across modern desktop, tablet and mobile devices;
• be usable with keyboard navigation;
• use clear and consistent navigation;
• use logical heading structures;
• provide sufficient colour contrast between text and backgrounds;
• allow text to be enlarged without preventing access to content;
• provide meaningful alternative text for relevant images;
• use descriptive links and buttons;
• clearly identify form fields and their purpose;
• provide understandable validation and error messages;
• avoid unnecessary movement, flashing or distracting content;
• remain understandable without relying solely on colour; and
• work with commonly used assistive technologies where reasonably possible.

We aim to provide appropriate alternative text for images that convey meaningful information.

Decorative images that do not provide information may be hidden from assistive technologies to avoid unnecessary repetition.

Where photographs illustrate property defects, surveying techniques or other information relevant to our services, we aim to provide alternative text that appropriately describes the purpose of the image.

Our website contains forms that allow visitors to request quotations, contact us and provide information about properties.

We aim to ensure that:

• form fields have appropriate labels;
• required information is clearly identified;
• instructions are understandable;
• errors are clearly communicated; and
• forms can be completed using a keyboard where reasonably practicable.

If you experience difficulty completing one of our online forms, please contact us and we will provide an alternative way of making your enquiry.

We aim to ensure that important website functionality can be accessed without requiring the use of a mouse.

This includes navigation, links, buttons, forms and other interactive elements.

Keyboard focus should remain visible so users can identify which element of the website is currently selected.

We aim to use text sizes, fonts and colour combinations that make information easy to read.

Information should not rely solely upon colour to communicate meaning.

The website has been designed responsively so that content adapts to different screen sizes and users can use browser functionality to enlarge content.

Where we introduce video, audio or other multimedia content that contains important information, we will aim to provide appropriate accessible alternatives such as captions, transcripts or accompanying written content where reasonably practicable.

Some documents available through our website may be provided in PDF or other downloadable formats.

We recognise that some older or third-party documents may not be fully accessible to all assistive technologies.

If you require information contained within a document in an alternative format, please contact us and we will make reasonable efforts to provide the information in a suitable format.

Our website may use or link to services provided by third parties, such as:

• maps;
• review platforms;
• payment services;
• communication services;
• embedded content; and
• external websites.

We cannot always control the accessibility of third-party platforms or content, although we aim to select appropriate services and minimise accessibility barriers where reasonably possible.

Despite our efforts to make the Dunham Hale website accessible, there may be areas that do not yet fully meet our intended accessibility standard.

This may particularly apply to:

• older documents;
• third-party content or integrations;
• some complex interactive functionality; or
• content provided in formats that have inherent accessibility limitations.

We review the website periodically and aim to address accessibility issues where they are identified.

If you need information from this website in another format, or require assistance accessing any part of the website, please contact us.

We will make reasonable efforts to provide the information or assistance you require.

If you find an accessibility problem with the website, please let us know.

It is particularly helpful if you tell us:

• which page you were using;
• what problem you experienced;
• which device or browser you were using; and
• what we could do to make the information easier for you to access.

Please email hello@dunhamhale.co.uk.

We will review accessibility issues brought to our attention and, where reasonably practicable, take steps to address them.

Accessibility is an ongoing process.

As the Dunham Hale website develops and new pages, services and functionality are introduced, we aim to consider accessibility as part of the design, development and content-review process.

This statement may be updated periodically to reflect improvements or changes to the website.