Privacy Policy

Dunham Hale Chartered Surveyors is operated by Dunham Property Consultants Ltd, company number 14482864, and is a RICS regulated firm (RICS Firm Registration Number: 876964).

For the purposes of applicable UK data protection legislation, Dunham Property Consultants Ltd is the data controller in relation to personal information collected through this website and in connection with services provided directly by us.

Contact details

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

We may collect and process information including:

• Identity information, your name, title and other identifying information you provide to us.
• Contact information, your email address, telephone number, postal address and other contact details.
• Property information, the address of the property you are purchasing, selling, owning or asking us to inspect or value, together with information you provide concerning the property.
• Enquiry and instruction information, information about the surveying or valuation service you are interested in, quotations, instructions, correspondence and communications with us.
• Payment and transaction information, information relating to payments, invoices and services purchased from us.
• Technical information, information such as your IP address, browser, device, operating system and information about how you interact with our website.
• Marketing and communications information, your preferences concerning communications and marketing from us.

We may also receive information from third parties or publicly available sources where this is reasonably necessary to provide our services.

We may collect information when you:

• complete a quotation or contact form;
• telephone, email, WhatsApp or otherwise contact us;
• request information about one of our services;
• instruct us to undertake a survey, valuation or inspection;
• communicate with us during or following an instruction;
• make a payment;
• leave a review or provide feedback; or
• use our website.

Certain technical information may also be collected automatically through cookies and similar technologies. Please see our Cookie Policy for further information.

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotations;
• recommend an appropriate surveying or valuation service;
• arrange property inspections;
• provide surveying, valuation and related services;
• communicate with you regarding an enquiry or instruction;
• administer payments and accounts;
• issue reports and other documents;
• provide customer support;
• manage complaints or queries;
• maintain appropriate business and regulatory records;
• improve our website and services;
• measure the effectiveness of our advertising and marketing;
• prevent fraud and protect our systems; and
• comply with legal, professional and regulatory obligations.

We will only process personal information where we have a lawful basis for doing so. Depending upon the circumstances, this may include:

• Performance of a contract, where processing is necessary to provide a service you have instructed us to undertake, or to take steps at your request before entering into a contract.
• Legitimate interests, where processing is reasonably necessary for the operation and development of our business, responding to enquiries, managing our services, protecting our systems or providing effective customer service, provided those interests are not overridden by your rights.
• Legal or regulatory obligations, where we need to retain or process information to comply with applicable law or professional/regulatory requirements.
• Consent, where consent is required, particularly in relation to certain forms of electronic marketing.

These bases broadly continue the approach contained within our existing privacy notice.

Dunham Hale receives enquiries for surveying and valuation services across the UK. During particularly busy periods, where we do not have suitable availability, or where another surveying practice is better placed to provide the requested service in your area, we may offer to refer your enquiry to another reputable RICS regulated surveying practice.

Where we do so, we may provide that practice with information reasonably necessary for them to respond to your enquiry, which may include:

• your name;
• telephone number;
• email address;
• property address;
• the type of survey, valuation or inspection required; and
• relevant information you have provided about your enquiry.

We will only share information that is reasonably necessary for this purpose.

Where your enquiry is referred to another surveying practice, that practice is an independent business and will be responsible for its own professional services and its own processing of your personal information. You should therefore also refer to that firm's privacy information where applicable.

We do not sell your personal information to unrelated third parties for marketing purposes.

Referral of an enquiry for the purpose of helping you obtain the surveying service you have requested is separate from sharing information for third-party marketing purposes.

Where reasonably necessary, we may also share personal information with:

• IT, website, CRM and communications providers;
• payment processing providers;
• professional advisers, including accountants, lawyers and insurers;
• contractors and service providers assisting us in providing our services;
• RICS and other professional or regulatory bodies where appropriate;
• HM Revenue & Customs and other public authorities where legally required;
• fraud prevention, security and compliance providers; and
• prospective purchasers or advisers in connection with a legitimate sale, restructuring or transfer of our business.

We require organisations processing personal information on our behalf to handle that information securely and in accordance with applicable data protection requirements.

We may contact you about Dunham Hale services where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You can ask us to stop sending marketing communications at any time by using an unsubscribe facility provided in the communication or contacting us.

We will not provide your personal information to another company for that company's unrelated marketing purposes without the appropriate permission. This is consistent with the existing Dunham Hale policy, which states that express opt-in consent will be obtained before personal information is shared outside Dunham Hale for third-party marketing purposes.

Our website may use cookies and similar technologies to:

• make the website function correctly;
• remember preferences;
• understand how visitors use the website;
• measure website performance;
• measure advertising effectiveness; and
• improve our services.

Where required, non-essential cookies will only be used in accordance with your cookie preferences. Further information is available in our Cookie Policy.

Some of the technology and service providers used to operate our website, communications, CRM, analytics or other business systems may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place where required.

We take appropriate organisational and technical measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

Access to personal information is restricted to people and organisations that have a legitimate business need to access it.

Where we use third-party service providers, we expect them to apply appropriate security and confidentiality measures.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying legal, regulatory, professional, accounting and reporting requirements. Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we consider the nature and sensitivity of the information, why it is required, applicable legal and professional requirements and the potential risks associated with retaining it.

Where appropriate, information may subsequently be securely deleted or anonymised.

Depending upon the circumstances, UK data protection law may give you rights including the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure of your information in certain circumstances;
• object to certain processing;
• request restriction of processing;
• request transfer of certain information;
• withdraw consent where processing is based upon consent; and
• complain about the way your information has been processed.

These rights are subject to the conditions and exemptions contained within applicable data protection legislation.

To exercise a right, contact hello@dunhamhale.co.uk. We may need to verify your identity before responding to a request.

If you have concerns about how Dunham Hale has handled your personal information, please contact us first so that we have an opportunity to investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Information is available from the ICO website.

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy information when leaving our website.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or applicable law. The latest version will be published on this website together with the date it was last updated.