Cookie Policy

Cookies are small text files that are stored on your computer, smartphone, tablet or other device when you visit a website.

Cookies can help websites operate correctly, remember preferences, understand how visitors use a website and measure the effectiveness of advertising.

Some cookies are necessary for the website to function. Others are optional and will only be used where permitted and, where required, after you have given your consent.

Dunham Hale may use cookies and similar technologies to:

• operate and secure our website;
• remember your preferences;
• understand how visitors use the website;
• monitor website performance;
• improve our website and customer experience;
• understand how visitors find us;
• measure enquiries and other conversions;
• measure the effectiveness of advertising campaigns; and
• support our marketing and communications activities.

Strictly necessary cookies

These cookies are required for the website to function correctly and cannot normally be switched off through our cookie preferences.

They may be used for functions such as:

• website security;
• remembering privacy and cookie choices;
• maintaining website functionality;
• processing forms;
• preventing fraud or misuse; and
• maintaining sessions where required.

Because these cookies are necessary to provide the website or a service you have requested, consent is not normally required for their use.

Analytics cookies

Analytics cookies help us understand how visitors use the Dunham Hale website.

They may provide information such as:

• which pages are visited;
• how visitors arrived at the website;
• how long visitors spend on pages;
• which links or buttons are used;
• general website performance; and
• whether visitors encounter errors.

We may use services such as Google Analytics for these purposes.

Analytics information helps us understand which parts of the website are useful and where improvements can be made.

Where required, analytics cookies will not be activated until you have provided consent.

Advertising and conversion cookies

We advertise Dunham Hale services online and may use advertising technologies to understand whether our advertising results in visits, enquiries or instructions.

These technologies may include services provided by Google, including Google Ads.

Advertising and conversion technologies may help us understand:

• which advertisement led you to our website;
• which campaign generated an enquiry;
• whether an advertisement resulted in a conversion;
• which pages were visited following an advertisement; and
• the effectiveness of our advertising expenditure.

Where required, these cookies or similar technologies will only be activated after you have provided consent.

Functionality cookies

Functionality cookies may enable additional website features or remember choices you make.

For example, they may support:

• communication features;
• embedded content;
• preferences;
• forms;
• live chat or messaging functionality; and
• other enhanced website features.

Where consent is required, these technologies will not be activated until consent has been provided.

We may use Google Analytics to understand how visitors interact with the Dunham Hale website.

Google Analytics can provide aggregated information about website traffic, visitor behaviour, devices and interactions.

We use this information to assess and improve the performance of our website and understand how visitors use our content and services.

Where required by law, Google Analytics will only operate after you have consented to analytics cookies.

Dunham Hale may use Google Ads and associated conversion measurement technologies.

These help us understand whether someone who has seen or clicked one of our advertisements subsequently performs an action such as:

• requesting a quotation;
• contacting us;
• calling us;
• submitting an enquiry; or
• visiting particular pages.

This allows us to measure and improve the effectiveness of our advertising.

Advertising cookies and similar technologies will only be used where permitted and, where required, after consent has been obtained.

Information submitted through our website forms may be transferred to customer relationship management and communication systems used by Dunham Hale to manage your enquiry.

We may use systems such as GoHighLevel (HighLevel) or other service providers for CRM, communications and enquiry management.

Submitting information through a form is not itself dependent upon consenting to advertising cookies.

For more information about how personal information submitted through our website is processed, please see our Privacy Policy.

Some services used on our website may be provided by third parties.

Depending upon the features operating on the website, these could include providers of:

• website analytics;
• advertising;
• conversion tracking;
• CRM and communications;
• maps;
• embedded media;
• security; and
• other website functionality.

These providers may place or access cookies or use similar technologies in accordance with their own privacy and cookie policies.

We periodically review the services and technologies used on our website.

When you first visit the Dunham Hale website, you may be presented with a cookie consent banner allowing you to control the use of optional cookies.

You should be able to:

• Accept all optional cookies;
• Reject all optional cookies; or
• Manage preferences by cookie category.

Strictly necessary cookies may operate without consent because they are required for the website or requested services to function.

You can change or withdraw your cookie preferences at any time using the Cookie Settings link available on our website.

Withdrawing consent will not affect the lawfulness of processing that took place before consent was withdrawn.

Most web browsers also allow you to control or delete cookies through their settings.

You can normally configure your browser to:

• block cookies;
• delete existing cookies;
• notify you when cookies are being used; or
• restrict cookies from particular websites.

Blocking certain cookies may affect how some parts of the website function.

Cookies may be either:

• Session cookies, which normally expire when you close your browser; or
• Persistent cookies, which remain on your device for a defined period or until they are deleted.

The duration depends upon the purpose of the cookie and the service that provides it.

Where our cookie management system provides a detailed cookie list, information about individual cookies and their duration may also be displayed through Cookie Settings.

We may update this Cookie Policy from time to time, including when we change the technologies or service providers used on our website.

The latest version will always be published on this website with the date it was last updated.

If you have any questions about our use of cookies or other tracking technologies, please contact: